A complaint by Ghanaian tech creator and GhanaMedia.net anchor publisher Enoch Ansong, popularly known as AiWithEnoch, has drawn attention to growing concerns over mobile data consumption and customer support on MTN Ghana.
In a video shared on social media, Ansong expressed frustration after what he said was a discussion with MTN Ghana’s customer-support team regarding his data usage.
According to Ansong, MTN’s records indicated that he had used approximately 400GB of data within 14 days — a figure he appeared surprised and concerned about.
“MTN Ghana is trying to gaslight me that I have finished 400 gig in 14 days,” Ansong said in the video, asking viewers to tell him whether the situation was a prank.
The complaint has since raised questions about how customers can independently verify their data consumption and what information network operators provide when subscribers dispute unusually high usage.
A concern beyond one customer
While Ansong’s experience is an individual complaint and MTN Ghana has not, at the time of publication, publicly confirmed his specific case, the issue touches on a wider frustration among some Ghanaian mobile users over data depletion and difficulties getting satisfactory explanations when they believe their bundles are being consumed unusually quickly.
The National Communications Authority (NCA) has previously directed mobile network operators to address challenges relating to data-bundle allocations and encouraged consumers to report anomalies with their mobile-data services to their network providers.
The regulator also maintains that consumers have the right to complain when they are dissatisfied with a telecom service. Customers are expected to first report the matter to their service provider and, if the issue is not satisfactorily resolved, escalate it to the NCA.
Why the complaint matters
For heavy internet users, particularly content creators, developers, businesses and digital professionals, hundreds of gigabytes of mobile data can represent a significant financial and operational cost.
A customer who believes that data has been consumed incorrectly would reasonably want access to a clear breakdown showing when and how the data was used.
Ansong’s public complaint is therefore likely to generate further discussion among MTN subscribers who have experienced similar concerns but may not have publicly spoken about them.
His decision to document the experience has also given other customers an opportunity to compare their own experiences and demand clearer answers from service providers.
MTN Ghana yet to publicly respond to the specific allegation
GhanaMedia.net has not found a public response from MTN Ghana specifically addressing Ansong’s allegation at the time of publication.
The matter therefore remains an unresolved customer complaint, rather than evidence that MTN Ghana incorrectly deducted 400GB from his account.
GhanaMedia.net will update this story if MTN Ghana provides an official explanation or response.
For consumers who believe their telecom complaints have not been satisfactorily resolved, the NCA provides a formal complaints process, including an online complaints portal and escalation channels.
GhanaMedia.net will continue to monitor the issue as the conversation develops.
