A Ghanaian woman has raised concerns after claiming that her business phone, containing an MTN SIM card linked to more than GH¢100,000 in mobile money, was stolen and that she subsequently faced difficulties replacing the SIM.
According to the woman, thieves stole her business phone, which contained the MTN SIM card with the funds in her MoMo account.
She said she reported the matter to the police and later visited MTN to request a replacement SIM card.
However, according to her account, MTN officials asked her to provide her business certificate from Accra before the replacement could be processed, despite her having her Ghana Card and a police report.
The woman has expressed frustration over the requirement, particularly given the urgency of securing a SIM card connected to a substantial amount of mobile money.
Woman raises concerns over SIM replacement process
The incident has generated discussion about the procedures customers must follow when replacing SIM cards connected to business accounts, particularly in situations involving theft.
The woman’s account also raises questions about how customers can quickly protect funds and regain control of mobile money accounts when a phone or SIM card is stolen.
For customers who lose phones containing mobile money accounts, immediate reporting and appropriate account-security measures remain important to prevent unauthorised transactions.
MTN response awaited
The claims contained in the circulating report represent the woman’s account of what happened. GhanaMedia.net has not independently established MTN’s position on the specific incident at the time of publication.
MTN Ghana has not been quoted in the material provided to GhanaMedia.net regarding the woman’s allegation.
GhanaMedia.net will follow the matter and update this report should MTN provide clarification concerning the SIM replacement requirements and the circumstances surrounding the woman’s case.
Editor’s Note: This report presents allegations made by the customer and does not imply wrongdoing by MTN. The company has not been given a position in the supplied material, and its response will be included if and when it becomes available.
