The 24-Hour Economy Authority has expressed support for efforts to position Ghana’s outsourcing and digital services sector as a strategic export industry, with the Business Outsourcing Services Association Ghana (BOSAG) targeting 100,000 jobs through the sector by 2030.
The commitment emerged at the third High-Level Government–Industry Roundtable on Ghana’s Outsourcing Sector, hosted by eServices Africa Ltd (eSAL) on Tuesday, August 25, 2026.
Held under the theme “Scaling Ghana’s Outsourcing Sector through the 24-Hour Economy: Infrastructure, Talent and Market Access for 100,000 Jobs,” the roundtable brought together government officials, industry leaders, development partners, investors and other ecosystem stakeholders.
The discussions focused on how outsourcing and digital services can contribute to Ghana’s 24-Hour Economy and Accelerated Export Development Programme (24H+), while helping the industry achieve BOSAG’s ambition of facilitating 100,000 jobs.
Government backs outsourcing as an export opportunity
A key participant at the event was Augustus Goosie Tanoh, Presidential Advisor to the 24-Hour Economy Authority, who served as Guest Speaker and led an Executive Dialogue on developing Ghana’s next generation of outsourcing hubs.
Mr. Tanoh described outsourcing as a sector naturally aligned with the objectives of the 24-Hour Economy, given its ability to operate across global time zones while generating export earnings and employment.
He highlighted Ghana’s youthful workforce, strategic time zone, expanding digital infrastructure and investments in initiatives such as the One Million Coders Programme and the National AI Strategy as important foundations for growing the country’s global services industry.
According to him, outsourcing provides Ghana with an opportunity to “export talent without exporting people”, allowing young Ghanaians to provide services to international markets while remaining in their communities.
The Presidential Advisor also acknowledged the strategic importance of BOSAG’s proposed SERVE24 initiative and indicated the Authority’s willingness to work with BOSAG and industry stakeholders to examine how the proposal could fit within the broader 24-Hour Economy framework.
He further welcomed BOSAG’s participation in the development of the planned Ogua Tech Park through a formal collaboration framework.
BOSAG proposes SERVE24
BOSAG Chief Executive Officer David Gowu outlined the Association’s five-year strategic plan, which includes a target of facilitating 100,000 jobs through Ghana’s outsourcing sector by 2030.
Mr. Gowu said Ghana has a significant talent pool, with more than 138,000 graduates entering the labour market annually, while only a fraction are absorbed into employment.
He argued that the outsourcing sector offers one of the practical avenues for converting this talent into productive employment.
BOSAG estimates the global outsourcing and global business services market at approximately US$1.5 trillion, while Africa currently captures about 2.8 percent of that market.
The Association believes Ghana can compete more aggressively by leveraging its political stability, English-language proficiency, fibre-optic connectivity and growing outsourcing ecosystem.
Ghana already hosts international outsourcing companies including Teleperformance and Concentrix, alongside indigenous operators such as eSAL.
BOSAG says the sector has already created employment opportunities for more than 20,000 young people in Ghana.
Against this background, the Association proposed SERVE24, a dedicated services-export focus within the 24-Hour Economy framework.
The proposal seeks to use outsourcing and digital services to increase export earnings, attract investment and create sustainable employment opportunities in Accra and secondary cities.
eSAL announces Tamale expansion
The roundtable also highlighted the potential of Ghana’s secondary cities to become outsourcing hubs.
Kojo Hayford, Founder and Chief Executive Officer of eSAL and Board Chair of BOSAG, announced that eSAL plans to establish a new delivery centre in Tamale in the fourth quarter of 2026.
The centre is expected to position Northern Ghana as a gateway for serving Francophone West Africa and the Sahel region.
Mr. Hayford stressed the need to move outsourcing opportunities beyond Accra, arguing that Ghana has significant untapped talent across the country.
He also discussed the growing role of artificial intelligence, saying AI should be viewed as an enabler that can improve productivity while creating opportunities for workers to undertake higher-value tasks involving human judgement and empathy.
eSAL’s Impact Sourcing Programme Head, Nii Gogo, said the company has trained more than 3,000 young people through its work-readiness programme.
He noted that 55 percent of programme participants are women, with many coming from underserved communities and having previously experienced long-term unemployment.
GIZ highlights potential of secondary cities
Simon Hochstein, Head of Component, Business/Invest & Cluster Focus, Invest for Jobs, GIZ, described outsourcing as one of Ghana’s promising pathways for large-scale employment creation and economic transformation.
He highlighted collaboration between GIZ, eSAL and ecosystem partners to pilot outsourcing operations in Tamale.
According to the GIZ perspective presented at the roundtable, investments in talent development, ecosystem strengthening and targeted infrastructure could unlock opportunities outside Accra and distribute the benefits of the sector more broadly across Ghana.
24-Hour Economy Authority outlines support areas
Representatives of the 24-Hour Economy Authority outlined several areas through which the government’s programme could support export-oriented services.
These include:
- Infrastructure development
- Talent development
- Investment facilitation
- Energy interventions
- Technology and outsourcing hubs
Particular attention was given to the planned Ogua Tech Park at the University of Cape Coast, which is expected to include a 3,000-seat BPO facility, student accommodation, training facilities and supporting infrastructure.
The initiative is intended to create an environment capable of supporting a globally competitive outsourcing industry.
Industry calls for stronger collaboration
During the Executive Dialogue, stakeholders examined how Ghana could connect investments in digital skills, artificial intelligence and the One Million Coders Programme more directly to employment opportunities within outsourcing and digital services.
The discussions also considered the readiness of Tamale and other secondary cities to host outsourcing operations.
Participants identified reliable electricity, high-speed internet, quality office space and access to skilled talent as critical factors in attracting outsourcing operators and international investors.
The role of indigenous Ghanaian outsourcing companies was also highlighted, with stakeholders calling for stronger public-private collaboration, targeted investment incentives and coordinated international promotion to position Ghana as a preferred outsourcing destination.
Aiming for 100,000 jobs
The roundtable concluded with broad alignment among government, industry and development partners on the potential of outsourcing and digital services to contribute to Ghana’s export and employment ambitions.
BOSAG maintains that coordinated investment promotion, talent development, infrastructure expansion and international market engagement can help the industry scale significantly.
With the proposed SERVE24 framework, the planned expansion into secondary cities and government support under the 24-Hour Economy, stakeholders see outsourcing as an increasingly important avenue for creating jobs, generating foreign exchange and strengthening Ghana’s position in the global services economy.
About BOSAG
The Business Outsourcing Services Association Ghana (BOSAG) is the national industry association representing Ghana’s Business Process Outsourcing (BPO) and Global Business Services (GBS) sector.
The Association serves as a coordinating platform for industry players, government and development partners, with a focus on policy advocacy, skills development, investment promotion and large-scale job creation.
Its current strategic agenda is centred on facilitating 100,000 new BPO/GBS jobs by 2030 through coordinated investment, talent development, infrastructure enablement and international market engagement.
